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New PDF release: Advances in Hospitality and Leisure, Volume 1 (Advances in

By Chen, Joseph S. Chen

ISBN-10: 0080456758

ISBN-13: 9780080456751

ISBN-10: 0762311584

ISBN-13: 9780762311583

"Advances in Hospitality and Leisure", a brand new peer-review serial, grants fresh insights from a number of clinical stories within the domain names of hospitality, relaxation, and tourism. It presents a platform to provoke innovations on modern concerns and rising tendencies necessary to conception development in addition to expert practices from a world viewpoint. the main target of this sequence is to go beyond the cutting edge equipment of inquiry with a view to motivate new study subject matters which are important and feature been in huge ignored. The sequence is eager to handle the wishes of the population having pursuits in disseminating principles, techniques and theories derived from scholarly investigations. power readers could retrieve worthy texts to stipulate new learn agendas, recommend workable subject matters for a dissertation paintings, and increase the information of the themes of curiosity.

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Additional resources for Advances in Hospitality and Leisure, Volume 1 (Advances in Hospitality and Leisure) (Advances in Hospitality and Leisure)

Sample text

Indeed, in the first stage of their study, Getty and Getty (2003) identified 63 attributes of service quality in the lodging industry, which were subsequently reduced to 26 through a two-stage process of scale purification. In contrast, Juwaheer and Ross (2003) identified 39 attributes of hotel service quality. Such inconsistencies in results indicate that extensive primary exploratory studies are needed in order to establish how consumers interpret the notion of service quality in the lodging and other leisure, tourism and hospitality industries.

International Journal of Contemporary Hospitality Management, 15(2), 105–115. , & Patton, M. (1991). LODGSERV: A service quality index for the lodging industry. Hospitality Research Journal, 14(7), 277–284. Kozak, M. (2000). A critical review of approaches to measure satisfaction with tourist destinations. Tourism Analysis, 5, 191–196. , & Yeung, S. (1997). Measuring service quality in clubs: An application of the SERVQUAL instrument. Australian Journal of Hospitality Management, 4(1), 7–14. LeBlanc, G.

For instance, in 1993, only 23% of Americans owned a computer; in 2003, ownership exceeded 50%. The 12 million Internet users making travel bookings on the Internet in 1998 have grown to more than 64 million in 2003. Growth in cell phone usage, wireless internet, advances in home entertainment systems, such as Plasma and HDTV, technology driven multi-modal communication channels, are some examples of changing consumer lifestyles, which marketers are watching (Cain, 2003). These rapid changes have made organizations increasingly concerned about their futures (Alexander, 1998).

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Advances in Hospitality and Leisure, Volume 1 (Advances in Hospitality and Leisure) (Advances in Hospitality and Leisure) by Chen, Joseph S. Chen


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